Within Guarantee Period
Zero Appliances (Pty) Ltd guarantees their products for a standard period of 1 year (12 months), against defective material and workmanship, not cosmetics.
The guarantee period is from date of purchase.
Any damage caused due to improper use or customer neglect, is not covered under guarantee.
The guarantee applies to the original purchaser only, and means that if any defect covered thereby arise within the period, we will by repair or replacement (at our own discretion), remedy any such defect at no charge.
Whilst happy at all times to honour the above guarantee it must be understood, however, that we do not accept liability for loss or damage of any kind whatsoever, arising from the operation of the Zero Appliance product or its equipment as explained on the guarantee card received with all products.
The guarantee is a Carry – In. Thus the product will be collected at the shop originally purchased from. Zero Appliances (Pty) Ltd will not be able to repair any of their products at a private residence.
This guarantee applies only within the borders of South Africa as well as Botswana, Lesotho, Swaziland and Namibia.
Guarantee null and void without a valid COC (Certificate of Conformity) from a registered Gas Installer for all installed gas products as per SABS requirements (SANS087).
Our products are not intended for commercial use.
Out of guarantee period
| Botswana | Area | Email Address | Contact Person | Telephone Number |
| Frozen Donkey | Maun | frozendonkey.office@gmail.com | Rory / Owen | 00267 750 546 90 |
| Eastern Cape | Area | Email Address | Contact Person | Telephone Number |
| RH Refrigeration | East London / Eastern Cape | rheidtmann@gmail.com | Ryan | 081 559 5261 |
| Mastercare | Port Elizabeth | enquiries@mastercare.co.za | N/A | 087 543 6065 |
| Free State | Area | Email Address | Contact Person | Telephone Number |
| Mastercare | Bloemfotein | enquiries@mastercare.co.za | N/A | 087 543 6065 |
| Elektra Extreme | Ficksburg | marlene@electra1.co.za | Marlene | 058 303 0492 |
| Torro Refrigeration | Phuthaditjaba | said@torroref.co.za | Isabella | 058 713 0000 |
| Welkom Appliance Repairs | Welkom | christaline@mweb.co.za | Christaline | 057 388 4131 |
| Gauteng | Area | Email Address | Contact Person | Telephone Number |
| Mastercool | Boksburg | mastercoolbb03@gmail.com | Werner | 011 826 5164 |
| Mastercare | Centurion | melba@mastercare.co.za | Mebla | 087 543 6065 |
| Zero Appliances | Kempton Park | stefan@zeroappliances.co.za | Stefan | 010 207 1600 |
| Kwazulu Natal | Area | Email Address | Contact Person | Telephone Number |
| Mastercare | Durban | enquiries@mastercare.co.za | N/A | 087 543 6065 |
| Smart Appliance Centre | Durban | info@smartappliances.co.za | N/A | 031 562 0666 |
| AA Gas Services | Howick | reception@aagas.co.za | Lauren | 033 330 2717 |
| Digiman | Umhlanga Rocks | gavin@digiman.co.za | Gavin | 031 826 0745 |
| Limpopo | Area | Email Address | Contact Person | Telephone Number |
| Robot Electrical | Louis Trichardt | robotelec@mweb.co.za | Phillip | 015 516 0171 |
| Dynamic Cooling | Mokopane | ngwenyama@absamail.co.za | Karen | 015 491 7256 |
| Gasman | Tzaneen | junegasman@live.co.za | June | 015 307 1109 |
| MrCool | Tzaneen | mrcoolletaba@gmail.com | Betsie | 015 386 8735 |
| Mpumalanga | Area | Email Address | Contact Person | Telephone Number |
| G & R Repairs | Middelburg | gnr@lantic.co.za | Melinda | 013 282 7311 |
| Ikebana Appliance Services | Middelburg | ikebana@telkomsa.net | Thea | 013 282 6240 |
| Namibia | Area | Email Address | Contact Person | Telephone Number |
| Tim Tok Cooling | Namibia | timtokfn@gmail.com | Lukas | 00264 81 219 4644 |
| Ondangwa Refrigeration | Ondangwa | orefrigerator@yahoo.com | Andreas | 00264 65 240 005 |
| PDS Agencies | Windhoek | pdsagencies@namibnet.com | Paulo | 00264 61 272 851 |
| North West | Area | Email Address | Contact Person | Telephone Number |
| Gasman | Klerksdorp | andrew@gasman.co.za | Andrew | 018 462 3494 |
| Mastercare | Klerksdorp | enquiries@mastercare.co.za | N/A | 087 543 6065 |
| NW Saad en Gas | Rustenburg | laurettemeiring@gmail.com | Laurette | 014 597 1841 |
| Northern Cape | Area | Email Address | Contact Person | Telephone Number |
| Mastercare | Kimberley | theresa@mastercare.co.za | Theresa | 087 803 9800 |
| PMG Elektries | Postmasburg | pmgelektries20@gmail.com | Genevieve | 053 313 1271 |
| Android Industrial | Upington | speedindustrial050@gmail.com | Nataly | 054 332 1419 |
| Western Cape | Area | Email Address | Contact Person | Telephone Number |
| Brackenfell Gas | Cape Town | brackenfellgas@outlook.com | Roubert | 021 981 2863 |
| LAB Electrical | Cape Town | suzette@labelectrical.co.za | Suzette | 021 557 5269 |
| Mastercare | Cape Town | enquiries@mastercare.co.za | N/A | 087 543 6065 |
| Faridair | George | fred@faridair.com | Fred | 073 558 0110 |
| Province | Area of Service | Contact Person | Telephone Number | |
|
Eastern Cape |
Aliwal North, Bizana, Butterworth, East London, Grahamstown, Humansdorp, Idutywa, Jeffreys Bay, Kenton on Sea, Matatiele, Middelburg EC, Mt Fletcher, Port Alfred, Port Elizabeth, Queenstown, St Francis, St Francis Bay, Sterkspruit, Ugie, Umtata |
Stedon Venter Aby Chiperesa |
086 111 3804 011 708 7548/0502 |
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Free State |
Bethlehem, Bloemfontein, Ficksburg, Frankfort, Harrismith, Hertzogville, Hoopstad, Qwa Qwa, Vryburg, Welkom |
Stedon Venter Aby Chiperesa |
086 111 3804 011 708 7548/0502 |
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Gauteng |
Kempton Park |
Stefan |
010 207 1600 |
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Kwa-Zulu Natal |
Ballito, Dundee, Durban, Empangeni, Eshowe, Estcourt, Harding, Hillcrest, Hilton, Howick, Kokstad, Ladysmith, Mkuze, Mtubatuba, Newcastle, Pietermaritzburg, Port Shepstone, Richards Bay, Stanger, Umkomaas |
Stedon Venter Aby Chiperesa |
086 111 3804 011 708 7548/0502 |
|
|
Limpopo |
Bela Bela (Warmbaths), Burgersfort,Bela Bela (Warmbaths), Burgersfort, Ellisras, Groblersdal, Jane Furse, Lephalale, Makhado, Messina, Naboomspruit - Mookgopong, Nylstroom - Modimolle, Polokwane, Thabazimbi, Thohoyandou, Tzaneen, Vaalwater |
Stedon Venter Aby Chiperesa |
086 111 3804 011 708 7548/0502 |
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Mpumalanga |
Badplaas, Belfast, Boven, Carolina, Dullstroom, Ermelo, Lydenburg, Machadadorp, Middelburg, Nelspruit – Mbombela, Piet Retief, White River, Witbank |
Stedon Venter Aby Chiperesa |
086 111 3804 011 708 7548/0502 |
|
|
North West |
Bloemhof, Christiana, Elukwatini, Klerksdorp, Koster, Lichtenburg, Madikwe, Mafikeng, Orkney, Rustenburg, Schweizer Reneke, Swartruggens, Vryburg, Vryheid, Wolmaranstad, Zeerust |
Stedon Venter Aby Chiperesa |
086 111 3804 011 708 7548/0502 |
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Northern Cape |
Augrabies, Calvinia, Kathu, Kimberley, Kuruman, Olifantshoek, Postmansburg, Upington, Williston |
Stedon Venter Aby Chiperesa |
086 111 3804 011 708 7548/0502 |
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Western Cape
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Bredasdorp, Cape Town, Ceres, Clanwilliam, De Doorns, Franschoek, George, Grabouw, Hartenbos, Hermanus, Klawer, L'Agulhas, Mossel Bay, Oudtshoorn, Paarl, Piketburg, Plettenburg Bay, Porterville, Riversdale WC, Robertson, Saldanha, Stellenbosch, Swellendam, Touwsrivier, Tulbagh, Van Rhynsdorp, Villiersdorp, Vredenburg, Vredendal, Wolseley, Worcester |
Stedon Venter Aby Chiperesa |
086 111 3804 011 708 7548/0502 |
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Other Countries |
Botswana, Namibia, Swaziland, Lesotho |
Stedon Venter Aby Chiperesa |
086 111 3804 011 708 7548/0502 |